COULD OUTSOURCING RECALL BE THE ANSWER

If recall is a thorn in your side you are just like every other dental office! I have yet to work with an office that doesn't have room for improvement in their recall strategy.

Not all offices are the same or have the same goals, some want their schedule packed...over packed, others are aiming to strike the perfect balance of productivity and leaving room for sales opportunity or relationship building.

Whatever your philosophy, monitoring the metrics of your success with your current system should be on someones radar. How much open time is in your hygiene schedule, how much time is spent on filling the schedule, what is the cost to the business of working on filling the schedule, what is estimated profit loss from open hygiene time, how does this month compare to this month last year?

HOW TO MONITOR THESE STATS

• set up a spreadsheet
• designate someone to be responsible for this task
• put it on the calendar for quarterly review

1) Your software program should be able to easily pull this number for you.

2) Depending on how your office runs and what the production focus/ value of your hygiene department is one of these equations or a variation of these might be needed.

3) Track the amount of time that is being spent working your recall system and how much you are paying that person to work your system. I tend to think your highest paid team members shouldn't be the ones working this system... but if that who has the highest success with scheduling I can be persuaded. 

If an automated system can stream line this system and save you time and money this might (almost always) is beneficial to your office.

4) If the person or system you have working the recall system isn't efficient make a change!

5) I'm a big fan of comparing stats year to year- this will help you identify changes and  warning signs early on